Terms and conditions
Hart Curtains and Blinds
1. Consultation
The initial consultation is free of charge with no obligation. This consultation is normally used to understand client requirements, agree the scope of the work, provide design advice and take accurate window measurements to be able to provide bespoke products. If the client provides the required measurements, then all items subsequently made will be done so in accordance with them. Hart Curtains can take no responsibility for any mistakes arising from inaccurate measuring by the Client. Such errors may be rectified, but this will be at an additional cost to the customer.
2. Estimate
A written estimate is provided which details the cost of each item to be provided - valid for 60 days from the date of issue.
3. Deposit
A non-returnable deposit of 50% of the confirmed estimate is required to secure your order. Payment can be made by cash, cheque or bank transfer. Work can only start once cleared payment is received. All orders are unique therefore be aware that this deposit is non-returnable as it will be used to order supplies specific to your job requirements. On large orders, where work is completed over a number of weeks a further stage payment may be requested.
4. Fixtures and Fitting
Hart Curtains is unable to undertake the fitting of curtains, blinds or other window dressings. On request we can recommend an independent professional fitting service. The contract for the work, and payment, is made directly with the fitter. Hart Curtains can take no responsibility for any damage to property during or after the attachment of fixtures or fittings by either the Client or a contracted fitter.
5. Child Safety
Regulations specify that blinds are supplied with child safety devices, regardless of location and whether children are present. All our Roman/roller blinds are supplied with child safety fittings/devices to meet these requirements. Should the Client refuse the fitting of safety devices, or remove safety devices after delivery/installation, Hart Curtains takes no responsibility for injury or fatality suffered as a result.
6. Lead time
Turnaround time is normally around 6 weeks from deposit being received (unless otherwise agreed). However please be aware most products are bespoke and the turnaround times can vary.
7. Completion
Please note that once your items have been completed, we will contact you to make arrangements to deliver/fit them as necessary. We do not have the capacity to store items on our premises so please place orders with a view to being able to take delivery on completion. All products supplied by the Hart Curtains are custom made to the specification of the customer and cannot be cancelled or returned for replacement or refund unless faulty.
8. Delivery/Installation
We do like to ensure that bespoke products are installed to look their best. We therefore usually arrange to hang and dress your soft furnishings at no extra charge. We are also confident that you'll be very happy with the quality of your purchase but in the event that you're not we will always work very hard to resolve any problems. Any issues relating to the quality of manufacture or faults with the fabric should be notified within 14 days of delivery/installation.
9. Final payment
At the end of the work a written invoice is provided which details each item, the overall amount of the job, any deposit or interim payments already received and the final balance to be paid. Final payment is due upon collection or delivery/installation of the final completed item(s) - that is upon presentation of invoice. All goods remain the property of Hart Curtains until payment is received in full.
10. After care
All fabrics should be handled with care. Advice for their suitability for washing / dry cleaning can be sought from the fabric supplier. However, when a combination of fabrics have been used, rates of shrinkage between fabrics may differ causing the item in question to be pulled out of shape. Hart Curtains suggests that ALL fabrics be treated as dry clean only unless otherwise stated. In cases where interlining has been used, even dry cleaning may not be possible, and it is recommended that cleaning is done by means of gentle vacuuming. Once within its intended destination Hart Curtains can take no responsibility for fabric shrinkage, misshaping, staining or discolouration due to factors such as high humidity, inadequate ventilation, improper cleaning, mishandling, exposure to water or sunlight, insect infestation or general wear and tear.
11. Online and Distance Orders
These terms also apply to orders placed through this website. Before submitting an online order, please review the product information, any measurements or specifications you provide, and the order total shown at checkout. The existing terms on estimates, deposits, customer-provided measurements, Made to Measure products, delivery and final payment apply where relevant. Our Delivery & Returns page contains our published delivery, cancellation and returns information, including how to contact us about faulty or damaged goods. Nothing in these terms affects your statutory consumer rights, including rights relating to goods that are not as described.
12. Home Visits and Appointments
Home visits are arranged by appointment and are available within 5 miles of 16 Guernsey Drive, Fleet GU51 2TG. The initial consultation is free of charge and without obligation, as described in section 1. Please ensure safe, reasonable access to the rooms and windows relevant to your visit and provide accurate information about your requirements. If you provide measurements, the customer-supplied measurement terms in section 1 apply. Any estimate or order following a visit remains subject to these terms, including the agreed specification for any Made to Measure products. Nothing in this section affects your statutory consumer rights.
